Rules for the regional patient offices' tasks were laid down
Official title (in Danish): Bekendtgørelse om de regionale patientkontorers opgaver og funktioner
In short
Reading time: 1 min- What it sets out:
- The executive order sets out that the patient offices must give information, guidance and advice on patient rights.
- They must also help patients with complaints and compensation claims.
- Who: The rules apply to the regional patient offices. Patients, general practitioners and practising specialist doctors can use the offices' help.
- When: The executive order entered into force on 1 January 2014.
Written by AI from verbatim quotes from the source and checked by code and AI. Dates, tables and the fact box are calculated by fixed rules. Unofficial translation. Always read the original.
The patient offices give information, guidance and advice on patient rights. In these functions, they are independent of instructions from the regional council.
At a patient's request, the offices must advise on e.g. free choice of hospital, treatment deadlines, complaints and compensation. They must also help find a hospital if the patient wishes to use free or extended free choice of hospital. The offices must help a patient forward and write complaints or compensation claims. The help also includes private hospitals and clinics.
At a request, the offices must inform about quality standards, supervision and the authorisation of healthcare professionals. They must also give general information about the services of the healthcare system. In addition, they help clear up misunderstandings between patients and healthcare professionals at the regional councils' hospitals.
The offices must inform general practitioners and specialist doctors about the rules on free choice of hospital and treatment deadlines. Relevant information without personal data must be passed on to the regional council.
Sources and original
Read the official text (in Danish) →
Source: Retsinformation.dk
Translated from Danish · The Danish version and the original source apply.
Timeline
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- Issued · 27 December 2013
- Published in the Danish Law Gazette (Lovtidende) · 28 December 2013
- In force · 1 January 2014